http://www.cebupacificairlines.ph/told-to-address-complaints-vs-service/comment-page-1/#comment-4558Cebu Pacific has a nonexistent Customer Service. I am still waiting for my refund for a REFUNDABLE Manil-Hong Kong flight I booked and paid for and which I cancelled back in July 2008. Every time I called their hotline, I always got told that that it was fbeing processed with their Accounting Department. When I asked for a number of their Accounting Department, I got at least three numbers with nobody picking up the phone. Either they have a lousy Accounting Department, or that Lance Gokongwei;s company is one big thief.
Not only that, I got my flights delayed for more than 1 hour countless times, flights moved for no reason and being subject to unnecessary rudeness by one flight attendant on a flight from Cagayan de Oro to Manila last September 2009. One time, my flight dates to Naga was messed up by Cebu Pacific and instead of being compensated, we have to pay an additional fees which was more than the price of what we originally paid.
One of my close friends was charged twice on her Credit Card because Cebu Pacific’s site f*cked up and she had to literally go to their office after following through it for four months with no results. Another friend had to wait in the airport for 8 hours – the reason – bad weather conditions; which was strange because Philippine Airlines flights were landing and taking off on schedule.
That’s what Cebu Pacific is – an airline from hell.
PS. The Commission on Human Rights expressed dismay over the discrimination of that mother and her child by the staff of Cebu Pacific. It was on a Hong Kong flight bound for Manila.
